In the continuing saga of Cox Communications vs. Me. Another Day, another complaint.
Cox’s response to known issues is basically screw off, here is a one-time credit which does not actually make up for bending you over as a customer for the last four years.
Dear Mr. Friedman,This email is to follow up on the recent visit from our technicians and your request for compensation. After reviewing the findings provided by our folks and thorough review of your account the following adjustments will be applied to your account. These adjustments will reflect on your next monthly statement.
- Credit for $79.00 (the value of D3 modem sold by Cox)
- Credit for $194.97 (for three months Internet service)
Since you currently are not receiving the Plus Pak channels, the appropriate codes for the channel will be added to your account (there is no additional cost for those channels that you are entitled to receive based on your subscription). Please note that once the Plus Pak are added to your account, it may cause your TIVO to rescan. I will hold off adding the codes until I receive confirmation from you that you are ready to proceed.We sincerely hope that we have been able to resolve your concerns with your Cox service. Please feel free to contact me directly should you have any issues in the future or have additional concerns.Respectfully,COX
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Adriana Mendoza, Office of the General ManagerCustomer Relations Specialist858-836-7302 tel 1-866-570 5486 ext 7302 toll free5651 Copley Drive, San Diego, CA 92111Monday through Friday, 8:30am-5:00pm
So here is my response:
Dear Cox Communications,
Your continued failure to address my valid concerns as a customer is only second to that of how much I have been taken advantage of and continuously overcharged by your business.
The technicians who visited did not check that the analog signal is cleanly viewable.
https://www.youtube.com/watch?v=OUyvH6MHGLQ&list=PL1F1615B8A61297A8&index=8&feature=plpp_videoNow, not that I am ever watching analog channels, but since I am forced to pay for them, they should also be error free.
Your offers of credit for services I have already paid for, and am unable to use is headed along the right track.
However you have clearly neglected to touch upon the fact that I am a cableCARD user. I have for four years, consistently paid full price for your service tiers which are engineered in a way that I as a cableCARD user am unable to utilize completely.
http://www.dslreports.com/shownews/TiVO-Reminding-Users-of-New-CableCARD-Rules-115344*** Therefore in good faith, Cox _must_ provide a refund for the approximately four years of service Cox has knowingly been over charging me for. ***
In order for there to be effective high-speed DOCSIS cable internet, all of the internet customers cable modems on the node(s) for my apartment complex must be upgraded to allow for multiple channel bonding of both the up and downstream signals. In addition the upstream limitations imposed by Cox for the upstream must also be unlimited as the downstream effectively is at a 10:1 ratio, down to up, and now ever more discrepancies now that I am using DOCSIS 3.0 to accurately see them. The rate shaping being performed on customers under the guise of a trademark, “PowerBoost” is a fallacy. You are not boosting anything, you are rate limiting and wasting the time of your customers. It still takes over a month for my remote JungleDisk backups to complete. Are you paying my power bill?
Download: 74.11Mb/s Upload: 4.72Mb/s
http://www.speedtest.net/result/1650960450.pngThe broadband credit should go back much further in time, say four years.
Also attached is the bills from 2010 where I “upgraded” my service because the “preferred” level of service is not able to provide adequate upstream or downstream bandwidth on your network. 2010.04, 2010.05
Your email also fails to address the following:
Eight high-definition HBO channels I pay for, and only two are made available to cableCARD users.
A perpetual cableCARD user discount for what Cox has known about, and previously given service credit, when they should have a new "tier."
“Free” services for other customers, that I pay for, in that I am being overcharged each and every month by Cox Communications for service they know I am not able to utilize. For example “OnDemand”, which takes away available upstream bandwidth for say Internet services which could be accurately billed for given the desire to actually have customers pay for what is used.
I want a le carte programming.
I want more symmetrical, and balanced internet access.
I am not consuming Analog television services.
Do NOT ADJUST MY ACCOUNT, OR TURN ANY MORE FEATURES, TIERS, OR SERVICES ON. CHARGE ME LESS MONEY EACH MONTH!!!
I only watch about 8 channels, other than the local broadcasts using my DVR.
I wish to pay only for what I am consuming.
Attached are two cable bills from this year, 2011.02 and 2011.03 where you decided to start charging $12/more/month for television services. $151/month -> $163/month
Enhance and fix your services so that I can use the website for customer service, and or billing changes as other customers are capable of doing.
Stop doing local commercial inserts in _every_ program, on every channel, at each break, especially on cartoon, & children’s television.
If I had more free time right now to continue to bring Cox’s errors to light I would.
-Rob Friedman
I plan to continue forcing the issues and to fight for the consumer!
